inspi'ringly successful

Lexmark Success Story


Lexmark's digital transformation journey

In mid-2018, the Enterprise Architecture (EA) team at Lexmark started their mission to transform into an outcome-driven EA organization to support the wider Lexmark vision to adapt an as-a-service business model. Today, they have a living, breathing Enterprise Digital Twin (EDT) that empowers them to harness disruptive technologies' transformative potential and support their business in closing the loop between new business insights and transformed business processes.  

Through the complementary solutions of ins-pi and ServiceNow, Lexmark’s EA team established a link between the logical and the physical world by tapping into the Designer & UPM-X solutions to add a logical EA layer to their physical world in ServiceNow.

Browse this collection of resources to get a broad picture of how Lexmark made this award-winning digital transformation journey happen and capture best practices that you can apply in your journey:

Success Story: 

Creating an Enterprise Digital Twin

Lexmark’s digital twin journey is proof of what organizations can gain from working with EA tools that empower them to merge the conceptual and operational reality. With the creation of an Enterprise Digital Twin, Lexmark was able to set the business directions to move with quality and speed at optimal cost from strategy down to operations.

Download the success story to see in detail how the enterprise architects at Lexmark built a living, breathing Enterprise Digital Twin that enabled them to realize these successes:

  • Within the first 8 weeks: generated a comprehensive set of images and definitions for its RFP that communicate the detail and complexity of the inputs, requirements, timelines, and expected outputs for Lexmark's Cloud MPS project.

  • Within the first 6 months: generated a living, breathing digital asset as part of the more extensive, iterative process to transform how Lexmark does business.

  • Recognition from the industry: Lexmark won the Forrester/InfoWorld Enterprise Architecture Awards in 2020.

An EA toolset providing real-time data is indispensable for enabling dynamic decision-making. Getting started on a digital transformation journey and maximizing EA capabilities without a good set of EA tools is a failure waiting to happen.

In the Webcast, you will learn valuable insights about Lexmark's digital transformation journey through Andy Kopp. He also gives practical tips to start the journey and clarifies the importance of the Enterprise Digital Twin (EDT) to an organization aiming to improve business outcomes.

Albert Hsu of ServiceNow also discusses how tools native to the ServiceNow platform, such as Designer and UPM-X, can help Enterprise Architects embark on an impactful Digital Transformation.

We’ve teamed up with Lexmark to present you a 4-part webinar series, where they share their Enterprise Architecture journey on ServiceNow using ins-pi solutions.

Learn more about Lexmark's holistic approach to Digital Transformation, including topics such as:

  • the overwhelming number of EA tools available and lack of standards,
  • what really does the Enterprise Digital Twin (EDT) do,
  • why is keeping your Enterprise Architecture up to date so crucial,
  • determining which areas of the solution architecture need additional levels of detail,
  • managing the quality of relationships between diagrams.

The impressive results Lexmark achieved by applying the Digital Twin concept to their enterprise and establishing a digital thread to gain insights from is a compelling Digital Transformation journey that gained them industry recognition through the Forrester/InfoWorld EA award.

By providing the missing link between strategy and action, Lexmark's EA team played an impactful role across the organization. Their expanded capability from strategic and analytical to prescriptive and actionable was recognized and lauded in the industry.

Finally, the transformation the EA team went through had an overreaching positive impact across the organization. They've enabled the overall Lexmark vision for transformation-as-a-service, contributed significantly to cost reduction efforts, and ignited a wave of innovation by making data accessible and consumable.

Solutions that inspi'red Lexmark: