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Accessing your ServiceNow data has never been more straightforward.
You can effortlessly translate complex interdependencies into dynamic diagrams, intricate models, compelling visualizations, or organized tables.

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FREELUCY Light Horizontal
FREELUCY is a visual relationship editor extending ServiceNow capabilities to create, remap and delete relationships easily. Its drag & drop simplicity will ensure that it can create only permitted.
Designer Light Horizontal
Designer enables end-to-end Design-Driven Transformation by seamlessly interacting with your existing processes through your diagrams, making it easy to bring your planned changes to life.
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ServiceNow Success Story

Customer success story

Get a glimpse into how ServiceNow leverages Designer alongside Application Portfolio Management (APM) to effectively oversee their EA landscape by downloading this success story.

Download success story

Managing the EA Landscape 100% on ServiceNow

The before:

The Enterprise Architecture (EA) team at ServiceNow was constrained by diagrams existing as static snapshots of a period in time that did not reflect the organization in real time. The team required an EA solution that allowed Future State Planning based on real-time operational data.

"Designer is the missing piece to bring IT & business leaders together to drive better planning and collaboration across APM, PPM, ITOM, ITSM, and more."
The after:

The EA team found a unique proposition that brings the planning and operational levels together on a single platform without any integrations – Designer. This success story has contributed to ServiceNow's internal initiative called "Now on Now" to use ServiceNow as much as possible to support internal processes!

Scroll down to learn more about this powerful collaboration.

Success Story: 

Now on Now: Enterprise Architecture Management

Driving transformation in an enterprise requires the visibility of planned changes in Operations. At the same time, operational changes need to be reflected in future plans to make sustainable decisions in real-time. 

Download this success story to see how ServiceNow uses Designer application in combination with Application Portfolio Management (APM) to achieve the following:

  • optimized IT spend,
  • improved visibility & business alignment,
  • reduced time and effort for Solution Architecture development,
  • improved architecture compliance,
  • enhanced visualization of architectural content.

With Designer, you can do:


The EAM Journey on ServiceNow

We have partnered with experts from ServiceNow to offer a unique proposition for common Enterprise Architecture challenges, including:

  • Foundational cataloging of assets
  • Technology risk for the business
  • Enterprise landscape planning – Lifecycle management
  • Cost savings through rationalization
  • Data lineage (information management) – GDPR
  • Strategic planning & project management

In this session, you will learn about capabilities needed to address these challenges, as well as APM, TPM, Lifecycle Management, Data Quality Management, Process Management, Capability-based planning and more.

Learn about our latest product bundle with ServiceNow

As an enterprise architect, the pressure to successfully lead your organization through transformation can feel overwhelming, especially if you’re working with unreliable data and outdated systems that slow you down.

You need a solution that empowers you to do it all — fast and easy real-time diagramming and modeling, seamless data sharing between architects and IT teams, clear presentations for leadership, and more.

What if we told you that you could bring together real-time data from across the organization and design your transformation in one single source of truth on the ServiceNow platform – with our APM and Designer bundle!




Designer is a real-time diagraming and modeling solution, native to the ServiceNow platform. It supports end-to-end Design-Driven Transformation by interacting seamlessly with existing processes through your diagrams to bring your planned changes to life.

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